Protocol - Perception of Recovery Orientation and Care Quality of Mental Health Services - Administrator

Please circle the number below which reflects how accurately the following statements describe the activities, values, policies, and practices of this program.

1. Staff make a concerted effort to welcome people in recovery and help them to feel comfortable in this program.

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5

N/A

D/K

2. This program/agency offers an inviting and dignified physical environment (e.g., the lobby, waiting rooms, etc.).

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N/A

D/K

3. Staff encourage program participants to have hope and high expectations for their recovery.

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N/A

D/K

4. Program participants can change their clinician or case manager if they wish.

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N/A

D/K

5. Program participants can easily access their treatment records if they wish.

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N/A

D/K

6. Staff do not use threats, bribes, or other forms of pressure to influence the behavior of program participants.

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N/A

D/K

7. Staff believe in the ability of program participants to recover.

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N/A

D/K

8. Staff believe that program participants have the ability to manage their own symptoms.

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N/A

D/K

9. Staff believe that program participants can make their own life choices regarding things such as where to live, when to work, whom to be friends with, etc.

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N/A

D/K

10. Staff listen to and respect the decisions that program participants make about their treatment and care.

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D/K

11. Staff regularly ask program participants about their interests and the things they would like to do in the community.

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D/K

12. Staff encourage program participants to take risks and try new things.

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N/A

D/K

13. This program offers specific services that fit each participant’s unique culture and life experiences.

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N/A

D/K

14. Staff offer participants opportunities to discuss their spiritual needs and interests when they wish.

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N/A

D/K

15. Staff offer participants opportunities to discuss their sexual needs and interests when they wish.

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N/A

D/K

16. Staff help program participants to develop and plan for life goals beyond managing symptoms or staying stable (e.g., employment, education, physical fitness, connecting with family and friends, hobbies).

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5

N/A

D/K

17. Staff routinely assist program participants with getting jobs.

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5

N/A

D/K

18. Staff actively help program participants to get involved in non-mental health/addiction related activities, such as church groups, adult education, sports, or hobbies.

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N/A

D/K

19. Staff work hard to help program participants to include people who are important to them in their recovery/treatment planning (such as family, friends, clergy, or an employer).

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N/A

D/K

20. Staff actively introduce program participants to persons in recovery who can serve as role models or mentors.

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D/K

21. Staff actively connect program participants with self-help, peer support, or consumer advocacy groups and programs.

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N/A

D/K

22. Staff actively help people find ways to give back to their community (i.e., volunteering, community services, neighborhood watch/cleanup).

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D/K

23. People in recovery are encouraged to help staff with the development of new groups, programs, or services.

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N/A

D/K

24. People in recovery are encouraged to be involved in the evaluation of this agency’s programs, services, and service providers.

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N/A

D/K

25. People in recovery are encouraged to attend agency advisory boards and management meetings.

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N/A

D/K

26. Staff talk with program participants about what it takes to complete or exit the program.

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N/A

D/K

27. Progress made towards an individual’s own personal goals is tracked regularly.

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N/A

D/K

28. The primary role of agency staff is to assist a person with fulfilling his/her own goals and aspirations.

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N/A

D/K

29. Persons in recovery are involved with facilitating staff trainings and education at this program.

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N/A

D/K

30. Staff at this program regularly attend trainings on cultural competency.

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N/A

D/K

31. Staff are knowledgeable about special interest groups and activities in the community.

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N/A

D/K

32. Agency staff are diverse in terms of culture, ethnicity, lifestyle, and interests.

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N/A

D/K

Separate Section for Administrators Only

33. This agency provides formal opportunities for people in recovery, family members, service providers, and administrators to learn about recovery.

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N/A

D/K

34. This agency provides structured educational activities to the community about mental illness and addictions.

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N/A

D/K

35. This agency provides a variety of treatment options for program participants (e.g., individual, group, peer support, medical, community-based, employment, skill building, employment, etc.).

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N/A

D/K

36. Groups, meetings, and other activities are scheduled in the evenings or on weekends so as not to conflict with other recovery-oriented activities such as employment or school.

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N/A

D/K