Protocol - Mental Health Services Satisfaction
Description
The Mental Health Statics Improvement Program (MHSIP) Youth Services Survey (YSS) is a 25-item, self-administered rating scale that captures a patient’s viewpoint about service satisfaction. The YSS should be completed in proximity to another professional or person to discuss any questions or issues. Each item is rated on a 5-point scale (1 = Strongly Disagree, 2 = Disagree, 3 = Undecided, Agree = 4, Strongly Agree = 5). Ratings from the individual items can be added together to yield a total score, with higher scores indicating greater satisfaction.
Specific Instructions
The process of the Youth Services Survey (YSS) should be completed in proximity to another processional or person to discuss any questions or issues.
The Early Psychosis Working Group recommends that the YSS protocol be used in populations younger and older than 18 years of age.
Availability
This protocol is freely available; permission not required for use.
Protocol
YOUTH SERVICES SURVEY (YSS)
Please help our agency make services better by answering some questions about the services you received OVER THE LAST 6 MONTHS. Your answers are confidential and will not influence the services you receive. Please indicate if you Strongly Disagree, Disagree, Are Undecided, Agree, or Strongly Agree with each of the statements below. Put a cross (X) in the box that best describes your answer. Thank you!!!
| Strongly Disagree (1) | Disagree (2) | Undecided (3) | Agree (4) | Strongly Agree (5) | |
| 1. Overall, I am satisfied with the services I received. | |||||
| 2. I helped to choose my services. | |||||
| 3. I helped to choose my treatment goals. | |||||
| 4. The people helping me stuck with me no matter what. | |||||
| 5. I felt I had someone to talk to when I was troubled. | |||||
| 6. I participated in my own treatment. | |||||
| 7. I received services that were right for me. | |||||
| 8. The location of services was convenient. | |||||
| 9. Services were available at times that were convenient for me. | |||||
| 10. I got the help I wanted. | |||||
| 11. I got as much help as I needed. | |||||
| 12. Staff treated me with respect. | |||||
| 13. Staff respected my family’s religious/spiritual beliefs. | |||||
| 14. Staff spoke with me in a way that I understood. | |||||
| 15. Staff were sensitive to my cultural/ethnic background. | |||||
| As a result of the services I received: | |||||
| 16. I am better at handling daily life. | |||||
| 17. I get along better with family members. | |||||
| 18. I get along better with friends and other people. | |||||
| 19. I am doing better in school and/or work. | |||||
| 20. I am better able to cope when things go wrong. | |||||
| 21. I am satisfied with my family life right now. |
22. What has been the most helpful thing about the services you received over the last 6 months?
23. What would improve the services here? ______________________________________
Personnel and Training Required
None
Equipment Needs
None
Requirements
| Requirement Category | Required |
|---|---|
| Major equipment | No |
| Specialized training | No |
| Specialized requirements for biospecimen collection | No |
| Average time of greater than 15 minutes in an unaffected individual | No |
Mode of Administration
Self-administered questionnaire
Lifestage
Adolescent
Participants
Adolescents, ages 13-18 years old.
The Working Group recommends the Youth Services Survey (YSS) protocol for use in populations older than 18 years of age.
Selection Rationale
The Mental Health Statistics Improvement Program (MHSIP) Youth Services Survey (YSS) is a reliable and valid self-administered questionnaire that measures perception of care and areas of strength and weaknesses of services. The YSS also maps to the five core processes of the CHIME recover framework: Connectedness, Hope, Identity, Meaning, and Empowerment.
Language
English
Standards
| Standard | Name | ID | Source |
|---|---|---|---|
| caDSR Form | PhenX PX661401 - Mental Health Services Satisfaction | 6913827 | caDSR Form |
Derived Variables
None
Process and Review
Not applicable.
>Protocol Name from Source
Mental Health Statics Improvement Program (MHSIP), Youth Services Survey (YSS)
Source
Brunk, M., Koch, J. R., & McCall, B. (2000). Report on parent satisfaction with services at community services boards. Richmond, VA: Virginia Department of Mental Health, Mental Retardation, and Substance Abuse Services.
General References
Riley, S. E., Stromberg, A. J., & Clark, J. (2005). Parental satisfaction with children’s mental health services with the Youth Services Survey for Families. Journal of Child and Family Studies, 14(1), 87-99.
Shafer, A. B., & Temple, J. M. (2013). Factor structure of the Mental Health Statistics Improvement Program (MHSIP) Family and Youth Satisfaction Surveys. Journal of Behavioral Health Services and Research, 40(3), 306-316.
Protocol ID
661401
Variables
Export Variables| Variable Name | Variable ID | Variable Description | dbGaP Mapping | |
|---|---|---|---|---|
| PX661401_MentalHealth_Service_Survey_Beliefs | ||||
| PX661401130000 | Staff respected my family's more | N/A | ||
| PX661401_MentalHealth_Service_Survey_Choose_Goals | ||||
| PX661401030000 | I helped to choose my treatment goals. | N/A | ||
| PX661401_MentalHealth_Service_Survey_Convenience | ||||
| PX661401090000 | Services were available at times that were more | N/A | ||
| PX661401_MentalHealth_Service_Survey_Family | ||||
| PX661401170000 | As a result of the services I received, I more | N/A | ||
| PX661401_MentalHealth_Service_Survey_Family_Life | ||||
| PX661401210000 | As a result of the services I received, I am more | N/A | ||
| PX661401_MentalHealth_Service_Survey_Limitations | ||||
| PX661401110000 | I got as much help as I needed. | N/A | ||
| PX661401_MentalHealth_Service_Survey_Overall | ||||
| PX661401010000 | Overall, I am satisfied with the services I more | N/A | ||
| PX661401_MentalHealth_Service_Survey_Sensitivity | ||||
| PX661401150000 | Staff were sensitive to my cultural/ethnic more | N/A | ||
| PX661401_MentalHealth_Service_Survey_Support | ||||
| PX661401050000 | I felt I had someone to talk to when I was more | N/A | ||
| PX661401_MentalHealth_Service_Survey_Treatment | ||||
| PX661401070000 | I received services that were right for me. | N/A | ||
| PX661401_MentalHealth_Service_Survey_Work_School | ||||
| PX661401190000 | As a result of the services I received, I am more | N/A | ||
Measure Name
Mental Health Services Satisfaction
Release Date
January 17, 2017
Definition
A questionnaire to assess a patient’s perception of care and to indicate areas of strength and weakness with respect to patient access to services.
Purpose
This measure assesses a patient’s perceptions about accessibility, quality, and impact of mental health services. This measure can also be used to monitor change in psychosocial indicators that are a result of care.
Keywords
early psychosis, Youth Services Survey, YSS, quality service, functioning
Measure Protocols
| Protocol ID | Protocol Name |
|---|---|
| 661401 | Mental Health Services Satisfaction |